Version: 1.0.3 | Published: 27 Feb 2026 | Updated: 41 days ago

Hospital and Community Health Services Written Complaints Collection

Dataset

Summary

Reference Code:
DAPB2125
Type:
Collections
Effective From:
26 June 2023
Applies To:
Hospitals and community services in secondary care
Assurance Expiry Date:
30 June 2026
Topics:
Service
Care Settings:
  • Community health
  • Hospital
Alternate Name:
KO41a
Publication Date:
06 July 2023

Contact Point

Collection/Extraction Details

Collection Level:
Aggregate level
Frequency:
Dataset publication or collection occurs once a year.

Documentation

Description:

All NHS organisations and those delivering NHS services are required to submit an annual KO41a return.

The data required for this collection are:

  • organisation details and organisation site details
  • summary of overall numbers of complaints
  • age of patient
  • status of complainant
  • service area
  • subject area of complaint
  • profession
Relations:

Review & Status

Contributor:
Department of Health and Social Care
Scope:
NHS Hospital and Community Health Services (secondary care)
Technical Committee:
Standardisation Committee for Care Information (SCCI)
Mandated:
Yes
Status:
active

Legal Authority 1

Legal Authority:
Section 259 of the Health and Social Care Act 2012

Legal Authority 2

Legal Authority:
NHS standard contract