NHSE Metadata Catalogue

NHSE SD  > General Practice and Dental Complaints Collection @ 285246

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<p>The collected data is used to deliver a number of benefits to the NHS:</p>
<ul>
<li>long-term monitoring of complaint volumes and types</li>
<li>identification of specific type of complaints, which can lead to service improvements</li>
<li>enables national bodies discharge their respective legal duties and responsibilities in listening and responding to public voice on the NHS</li>
<li>inform public opinion in providing feedback that complaints are logged, assessed and resolved</li>
<li>provide commissioners with data to target areas for improvement.</li>
</ul>


Data on Written Complaints in the NHS

Hospital and Community Health Services Written Complaints Collection

NHSE-SD Data Catalogue

<span>This standard is published under section 250  of the Health and Social Care Act 2012</span>


Monitors written complaints received by NHS primary care providers, both GP and dental practices.

General Practice and Dental Complaints Collection

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